Comments on: The power of surprise in Detroit Metro Airport’s light tunnel http://www.lavarow.com/2009/11/13/the-power-of-surprise-in-detroit-metro-airports-light-tunnel/ Lava Row is a social media consulting, strategy and education firm based in Des Moines, Iowa. Fri, 20 Aug 2010 01:37:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Anonymous http://www.lavarow.com/2009/11/13/the-power-of-surprise-in-detroit-metro-airports-light-tunnel/comment-page-1/#comment-1667 Anonymous Wed, 06 Jan 2010 20:40:00 +0000 http://www.lavarow.com/?p=872#comment-1667 That's a little too sci-fi for my taste. I would prefer people focus more on improvement of the services rather than on this. I specially have issues with the parking and I would appreciate more smoking lounges. <a rel="follow" href="http://www.parking4less.co.uk/heathrow_airport_parking.htm">Heathrow airport parking</a> is a good example of pretty good service, and in general Europe has more diversity and a broader view of the public's expectations. That’s a little too sci-fi for my taste. I would prefer people focus more on improvement of the services rather than on this. I specially have issues with the parking and I would appreciate more smoking lounges. Heathrow airport parking is a good example of pretty good service, and in general Europe has more diversity and a broader view of the public’s expectations.

]]> By: DennisCovet http://www.lavarow.com/2009/11/13/the-power-of-surprise-in-detroit-metro-airports-light-tunnel/comment-page-1/#comment-1555 DennisCovet Wed, 06 Jan 2010 18:40:37 +0000 http://www.lavarow.com/?p=872#comment-1555 That's a little too sci-fi for my taste. I would prefer people focus more on improvement of the services rather than on this. I specially have issues with the parking and I would appreciate more smoking lounges. <a rel="follow" href="http://www.parking4less.co.uk/heathrow_airport_parking.htm" rel="nofollow">Heathrow airport parking</a> is a good example of pretty good service, and in general Europe has more diversity and a broader view of the public's expectations. That's a little too sci-fi for my taste. I would prefer people focus more on improvement of the services rather than on this. I specially have issues with the parking and I would appreciate more smoking lounges. Heathrow airport parking is a good example of pretty good service, and in general Europe has more diversity and a broader view of the public's expectations.

]]> By: Justin Brady http://www.lavarow.com/2009/11/13/the-power-of-surprise-in-detroit-metro-airports-light-tunnel/comment-page-1/#comment-1505 Justin Brady Mon, 23 Nov 2009 20:44:13 +0000 http://www.lavarow.com/?p=872#comment-1505 Great post! Simple, and a great point. May we all take a marketing lesson from Detroit. (The airport, not the city) Great post! Simple, and a great point. May we all take a marketing lesson from Detroit. (The airport, not the city)

]]> By: Peter Tubbs http://www.lavarow.com/2009/11/13/the-power-of-surprise-in-detroit-metro-airports-light-tunnel/comment-page-1/#comment-1504 Peter Tubbs Fri, 13 Nov 2009 16:40:45 +0000 http://www.lavarow.com/?p=872#comment-1504 On our '08 trip back from Ethiopia, we brought our adopted son Miles through the DTW light tunnel to find our flight back to DSM.<br><br>We had already been traveling 24+ hours, had been up 40+ hours, and Miles was mesmerized.<br><br>As an 11 month old, his reaction was probably both typical (WOW!) and a bit of confusion- (I don't know where you are taking me, but it's fun!)<br><br>Our fatigue made it all the more trippy.<br><br>Peter On our '08 trip back from Ethiopia, we brought our adopted son Miles through the DTW light tunnel to find our flight back to DSM.

We had already been traveling 24+ hours, had been up 40+ hours, and Miles was mesmerized.

As an 11 month old, his reaction was probably both typical (WOW!) and a bit of confusion- (I don't know where you are taking me, but it's fun!)

Our fatigue made it all the more trippy.

Peter

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