Business Blogging 101

If you’re like most companies, it can often be a struggle to divide your time and resources between Facebook, Twitter, YouTube and other social platforms; to add blogging on top of that seems impossible. But maintaining a blog for your business can actually help connect the dots between your various social presences and provide you with meaningful content to share!

In our next Lava Lunch series workshop on Wednesday, November 30th, we’ll share examples of how various organizations of all sizes have used blogging to reach their audiences — from moms to liquor fanatics. We’ll also take a look at the most effective ways to structure your blog’s content, share tips for managing a multi-author team and discuss a few “must haves” that make any blog more social and more sharable. Continue reading

Measuring and monitoring your Facebook page

In the past year, we’ve seen companies big and small begin to use Facebook as a meaningful extension of their communications efforts. From customer service to social campaigns, more and more businesses from all industries are using Facebook pages to communicate with their audiences in new ways. Now that your company has its own Facebook page, are you taking advantage of all the free tools Facebook has to offer?

In our next Lava Lunch series workshop on Thursday, October 27th, we’ll dive deep into the existing and emerging Insights features behind Facebook Pages — how to find them, interpret them and act on them. We’ll also discuss the best third-party tools for monitoring your page, including best practices for staying efficient when moderating a Facebook page. Continue reading

Preparing your company for a social media crisis

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Social networks are great for amplifying your company’s voice and reach – but they’ve also given a powerful megaphone to your customers, your audience, and the general public. Are you prepared for the inevitable “social media age” crisis that will demand the full attention of your communications team and push them way outside their comfort zone?

In our next Lava Lunch series workshop on Thursday, September 29th, we’ll share examples of how various organizations of all sizes have handled (and mishandled) unexpected crises. We’ll explore different tactics to get your team prepared to tackle everything from disgruntled individuals to full-on doomsday scenarios.

Refreshments and catered lunches will be provided. We’ll get started at noon, but feel free to stop by between 11:30 and 12:00 for some good, old-fashioned networking.

Tickets can be purchased at the bottom of this post for $30.00 per person, plus a nominal Eventbrite fee. Or, skip the fee and pay with Dwolla. Full event details and directions can be found on the Lava Lunch page.

Photo: underbiteman via flickr.

Lava Lunch: How to prepare your business for Google Plus

Our Lava Lunch series continues on Thursday, August 25th with a discussion about the newest player in the social networking space: Google Plus.

Drop by for a full download on the basic functionality and how it differs from other major networks. We’ll also unpack some of the future business uses for Google Plus, and what you need to prepare your organization for. (This isn’t a social network you can afford to ignore.)

Refreshments and catered lunches will be provided. We’ll get started at noon, but feel free to stop by between 11:30 and 12:00 for some good, old-fashioned networking.

Tickets can be purchased at the bottom of this post for $30.00 per person, plus a nominal Eventbrite fee. Or, skip the fee and pay with Dwolla. Full event details and directions can be found on the Lava Lunch page.

Beyond check-ins: writing useful tips on foursquare

On Wednesday, we talked about foursquare’s newly launched brand pages, which allow companies to leave their own tips at other foursquare venues. Today, we’ll discuss a few ways to make your tips stand out — whether you’re posting on behalf of your business or sharing your own personal favorites through an individual account.

If you use foursquare, you’re already familiar with using your smartphone to check in to the venues you visit in real life. You’ve earned a few badges (maybe even the elusive Swarm badge) and taken over a few mayorships. But when was the last time you left a tip?

Tips are notes you leave on a venue for friends and other foursquare users to find. Think of tips as the types of recommendations you’d share with a friend before they visited somewhere for the first time — things to try, things to avoid, best places to park, anything that will make their experience better. When your friend (or someone “following” your brand page) checks into a venue where you’ve left a tip, your tip just might pop up on their phone, where they can add it to their To Do list or say “I’ve done this!”

The best tips have a few things in common:

  • They’re actionable. Use action words like “Do this,” “Try this,” or “Order this.” The ultimate goal of leaving tips is to have the largest number of people choose “I’ve done this!” That moves your tip up to the top of the list, making it more likely your tip will be shared with others. If you can’t say “I’ve done this!” to a tip (like this El Bait Shop tip that just says, “Crazy selection of beers on tap”), find a different way to say it.
  • They’re specific. Use one tip per recommendation. If that means you have to leave three tips, then leave three tips! Users are much more likely to choose “I’ve done this!” on a tip recommending one menu item, for example, than one recommending half the menu.
  • They’re exclusive. Foursquare specials are all about the exclusivity of rewarding people “in the know,” so think of tips the same way. Do you know of a secret menu item or a hidden parking lot that always has a few spots open? Now’s your chance to share it.
  • They’re real. Don’t spam foursquare venues with “tips” about your company, your products, your services, your events, or anything else unrelated to the venue itself. The foursquare community will flag these as spam and your tips will be removed. This is not about selling — it’s about sharing your expertise.

Ready to leave a tip? In the foursquare app on your smartphone, simply search for the venue, then click the Tip button in the bottom left corner of the venue page. Or visit foursquare.com from your computer, navigate to the venue’s web page and leave your tip in the text box.

Our challenge for you? Leave tips at three venues you checked in to in the last week. Want a bigger challenge? Scope out other users’ tips when you check in to a venue and see if anything strikes your fancy. Foursquare isn’t just about checking in anymore — it’s time to leave your mark.